Ship Times & Returns
This business is my passion but not my only job. With that being said, my biggest priority is providing quality items and making sure my customers are 100% happy! If you have an issue please reach out to me. I will always try my best to make it right.
Shipping
All items are shipped through USPS. Please make sure you enter your shipping information correctly during checkout. You will be sent an email with tracking information when your order is processed and scanned by the post office. After the package is in possession of the USPS, Epic Designs is no longer responsible for your items. If your package becomes lost, please contact USPS as soon as you can.
-->>If your package is lost or stolen, Epic Designs is not responsible!<<--
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Turnaround Time
Depending on the time of year and how busy I am, my turn around times can be anywhere from next day to 7-10 business days. I own and operate this business solely on my own. Please know that I will ALWAYS try my hardest to make your items in a timely manner! In an emergency time crunch situation, I may be able to help you out, so please contact me!
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Return & Exchange Policy
Returning or Exchanging an In-Stock item
If you purchased an In-Stock item that wasn't custom, and you'd like to return or exchange it, the item must be unworn with no signs of use, and can be returned to me at the buyer's expense. Once the item is received, I can exchange the item with something of equal value, or give you a store credit! No payment refunds will be issued.
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Custom Orders
Custom orders are FINAL SALE and DO NOT have the option of being returned and exchanged.